Legal

Effective Date: September 10, 2026

Last Updated: September 10, 2026

This Legal page applies to betotallypsyched.com and is operated by Totally Psyched Texas LLC (“Totally Psyched,” “we,” “us,” or “our”).

By accessing or using this website, you agree to the terms on this page. If you do not agree, please do not use the website.

Terms & Conditions

1. Use of This Website

This website is provided for general informational, educational, and communication purposes only.

You may use this website only for lawful purposes and in accordance with these terms.

You agree not to:

• use the website in any way that violates applicable law or regulation
• attempt to gain unauthorized access to the website, server, database, or related systems
• interfere with the operation, availability, or security of the website
• copy, reproduce, republish, distribute, or commercially exploit website content without prior written permission, except as permitted by law
• submit false, misleading, fraudulent, abusive, or unlawful information through the website

2. No Medical or Mental Health Advice

The information on this website is provided for general educational and informational purposes only.

It is not medical advice, psychiatric advice, mental health counseling, diagnosis, treatment, or a substitute for care from a qualified healthcare professional.

Information about mental health conditions, symptoms, medications, treatment approaches, technology, or potential outcomes may not apply to every person.

Always speak with an appropriately licensed healthcare professional regarding your symptoms, diagnosis, medications, treatment options, or healthcare decisions.

Do not disregard professional medical advice or delay seeking care because of information you read on this website.

3. No Provider-Patient Relationship

Using this website does not create a provider-patient, clinician-patient, therapeutic, or other healthcare relationship between you and Totally Psyched Texas LLC, Kris Oldham, or any other healthcare professional affiliated with the practice.

This includes:

• requesting an appointment
• submitting a contact form
• sending an email
• accessing the patient portal
• calling or otherwise contacting the practice
• using information found on this website
• using or accessing third-party services linked through the website

A provider-patient relationship is established only after Totally Psyched has agreed to provide care and the appropriate intake, registration, consent, clinical evaluation, and other required processes have been completed.

4. Not for Emergencies or Crisis Situations

This website, email, appointment forms, and other general online communications are not intended for emergencies, crisis situations, or urgent mental health communication.

If you or someone else may be in immediate danger, call 911 or go to the nearest emergency department.

If you are experiencing a mental health or suicide-related crisis in the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on website forms, email, social media, or other non-urgent communication methods for emergency assistance.

5. Appointment Requests & Website Communications

Submitting an appointment request or contacting Totally Psyched through this website does not guarantee:

• an appointment
• a particular appointment date or time
• a response within a specific timeframe
• acceptance as a patient
• eligibility for treatment
• eligibility for a particular medication or service
• insurance coverage
• continued availability of any service

A member of our team may contact you using the information you provide to respond to your inquiry, coordinate scheduling, discuss administrative matters, or provide information about services.

Please Do Not Submit Sensitive Medical Information Through General Website Forms

General website forms are intended for appointment requests and general questions.

To help protect your privacy, please do not include detailed medical or psychiatric histories, diagnoses, medication lists, treatment records, Social Security numbers, financial account information, or other highly sensitive information unless specifically requested through an appropriate secure system.

If you need to communicate sensitive health information, please use the secure communication method or patient portal provided by Totally Psyched when available.

6. Mental Health Conditions & Treatment Information

Descriptions of mental health conditions, symptoms, treatment approaches, medications, technology, or other services are provided for general educational purposes.

Individual treatment recommendations depend on many factors, which may include:

• symptoms
• diagnosis
• medical and psychiatric history
• current medications
• age
• treatment history
• overall health
• clinical evaluation
• applicable laws and regulations
• professional judgment

No treatment, medication, service, or outcome can be guaranteed.

Information describing common symptoms or conditions should not be used to diagnose yourself or another person.

7. Medication & Prescription Information

Information about medications or medication management on this website is provided for general informational purposes only.

Visiting the website, requesting an appointment, or becoming a patient does not guarantee:

• that medication will be prescribed
• that a particular medication will be prescribed
• that an existing prescription will be continued
• that a prescription will be refilled
• that a particular dosage will be recommended
• that medication management will be appropriate for you

Prescribing decisions are made by qualified healthcare professionals based on an individual clinical evaluation, professional judgment, medical necessity, applicable prescribing standards, and applicable federal and state laws.

Never start, stop, or change a medication based solely on information found on this website.

8. Telehealth

Totally Psyched may provide certain healthcare services through telehealth where permitted.

Availability of telehealth may depend on factors including:

• the patient's physical location at the time of the appointment
• provider licensing
• applicable federal and state laws
• the type of service requested
• clinical appropriateness
• technology requirements
• insurance or payment requirements

The availability of telehealth in one location does not guarantee that services are available in every state or jurisdiction.

Totally Psyched may expand, reduce, or modify the geographic availability of telehealth services over time.

Telehealth also involves limitations associated with electronic communication and technology, including the possibility of interruptions, technical failures, or limitations in remote clinical evaluation.

9. Treatment Results & Patient Experiences

Mental health treatment affects individuals differently.

No representation on this website should be interpreted as a promise, warranty, or guarantee of a particular clinical result.

Testimonials, reviews, patient experiences, examples, or descriptions of treatment outcomes, if displayed, reflect individual experiences and do not guarantee that another person will experience the same result.

10. Insurance, Pricing & Payment Information

Information regarding insurance participation, coverage, pricing, reimbursement, referrals, prior authorization, or payment is provided for general informational purposes only.

Insurance relationships and patient benefits may change and may vary based on factors including:

• insurance carrier
• individual plan
• location
• service
• provider
• deductible
• copayment or coinsurance
• referral requirements
• prior authorization requirements
• medical necessity determinations

Displaying the name or logo of an insurance company does not guarantee coverage for a particular patient, service, provider, or appointment.

Patients are responsible for confirming their individual coverage and benefits with their insurance company and Totally Psyched before receiving care.

Self-pay rates and other pricing information may also change.

11. Third-Party Services & Links

This website may include links to, integrations with, or functionality provided by third parties, including:

• patient portals
• appointment or scheduling systems
• telehealth platforms
• digital health tools
• forms
• payment services
• maps
• analytics platforms
• advertising or conversion tracking services
• email or communication services
• social media platforms
• insurance resources
• embedded media
• other external websites, applications, or software

Totally Psyched does not control and is not responsible for the content, availability, security, accessibility, accuracy, privacy practices, or policies of third-party services.

Your use of third-party websites and platforms may be subject to their own terms, privacy policies, and practices.

References or links to third-party products or services do not necessarily constitute an endorsement unless expressly stated.

12. Digital Tools, Programs & Technology

Totally Psyched may provide, recommend, link to, or discuss digital health tools, applications, therapeutic technologies, educational resources, or other technology-based services.

Availability and suitability of these tools may vary by individual.

Information about a digital product or service does not mean that the product or service is appropriate for every patient or condition.

Where a product or service is provided by a third party, use of that product or service may also be governed by the third party's terms, privacy policies, clinical requirements, and other conditions.

13. Website Content

Totally Psyched may update, revise, remove, or add website content at any time.

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that all content will always be complete, current, accurate, or error-free.

This includes information regarding:

• providers
• conditions
• services
• medications
• treatment approaches
• insurance
• pricing
• availability
• locations
• telehealth
• scheduling
• technology
• patient resources
• third-party services

Healthcare information, regulations, insurance relationships, and available services may change over time.

14. Intellectual Property

Unless otherwise stated, website content is owned by or licensed to Totally Psyched Texas LLC and is protected by applicable intellectual property laws.

This includes:

• text
• graphics
• logos
• trademarks
• branding
• photographs
• illustrations
• videos
• animations
• downloads
• page layouts
• design elements
• other website materials

Website content may be viewed for personal, non-commercial use.

Content may not be copied, modified, republished, distributed, displayed, sold, or otherwise exploited without prior written permission, except as permitted by law.

Third-party names, trademarks, logos, and other intellectual property remain the property of their respective owners.

15. No Warranties

This website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Totally Psyched does not warrant that:

• the website will always be available
• the website will operate without errors or interruptions
• the website will be free from harmful components
• all information will always be complete, accurate, or current
• third-party services will always be available
• use of the website will result in a particular appointment, diagnosis, treatment recommendation, prescription, eligibility determination, or health outcome

16. Limitation of Liability

To the fullest extent permitted by law, Totally Psyched Texas LLC and its owners, healthcare professionals, employees, contractors, agents, affiliates, and service providers shall not be liable for damages arising from or related to:

• use of this website
• inability to access the website
• reliance on website content
• website errors or interruptions
• third-party websites, tools, applications, or services
• communications submitted through the website
• decisions made based on general website information
• unauthorized access or other events outside our reasonable control

Nothing in these terms is intended to limit liability where such limitation is prohibited by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Totally Psyched Texas LLC and its owners, healthcare professionals, employees, contractors, agents, and affiliates from claims, liabilities, damages, losses, costs, or expenses arising from your misuse of the website or violation of these terms, to the extent permitted by law.

18. Privacy

Use of this website is also subject to the Privacy Policy below.

19. Accessibility

Totally Psyched is committed to making reasonable efforts to provide an accessible and usable website experience.

Please see the Accessibility Statement below.

20. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

21. Changes to These Terms

Totally Psyched may update these Terms & Conditions from time to time.

Updates will be posted on this page with a revised effective or last-updated date.

Privacy Policy

Totally Psyched Texas LLC respects your privacy.

This Privacy Policy describes how information may be collected, used, disclosed, and protected in connection with betotallypsyched.com.

This website Privacy Policy is separate from any Notice of Privacy Practices or other healthcare privacy notice that may apply to protected health information created or maintained as part of providing healthcare.

1. Information We May Collect

We may collect information you voluntarily provide when you:

• request an appointment
• submit a contact form
• contact us by email
• communicate with our team
• access or use available website tools
• subscribe to communications, if offered
• otherwise interact with us through the website

Information submitted through general website forms may include:

• first name
• last name
• phone number
• email address
• a brief message you choose to provide
• other information necessary to respond to your request

We ask that you do not include detailed medical, psychiatric, or other sensitive information in general website forms unless specifically requested through an appropriate secure system.

2. Information Collected Automatically

The website and services used to operate it may automatically collect certain technical and usage information, including:

• IP address
• browser type
• device type
• operating system
• pages visited
• interactions with website features
• date and time of access
• referring website or source
• general geographic information
• cookie or similar technology data
• advertising or campaign information
• website performance information

This information may be collected through website hosting, analytics, security, advertising, performance, communications, or similar technologies.

3. How We May Use Information

Information collected through the website may be used to:

• respond to inquiries
• respond to appointment requests
• coordinate scheduling
• communicate about administrative matters
• provide requested information
• operate and maintain the website
• improve website functionality and usability
• understand website performance and traffic
• measure the effectiveness of outreach or advertising
• protect the website from misuse, fraud, or security threats
• comply with applicable legal, regulatory, or professional obligations
• support legitimate business operations

4. Cookies & Similar Technologies

This website may use cookies, pixels, tags, analytics tools, advertising technologies, embedded content, or similar technologies to support:

• website functionality
• analytics
• performance monitoring
• security
• user experience
• communications
• advertising
• conversion measurement
• understanding how visitors find and interact with the website

The specific technologies and service providers used may change over time.

Your browser or device may allow you to block or limit certain cookies or similar technologies.

Disabling these technologies may affect certain website features or functionality.

5. Third-Party Services

Totally Psyched may use third-party providers for services such as:

• website hosting
• website forms
• scheduling
• telehealth
• patient portals
• payment processing
• analytics
• advertising
• email communication
• website security
• digital health tools
• embedded content
• other operational services

Third-party providers may collect, receive, store, or process information according to their own terms and privacy practices.

Totally Psyched is not responsible for the privacy practices of websites or services it does not control.

6. Appointment Forms & Sensitive Information

General website forms are intended for appointment requests and general questions.

Please do not use general website forms to submit:

• detailed mental health histories
• diagnoses
• medical records
• treatment records
• test results
• medication lists
• Social Security numbers
• financial account information
• insurance identification numbers unless specifically requested
• other sensitive health or personal information

Any message field should be used only to briefly explain how our team can help.

For healthcare communication requiring sensitive information, use the secure communication method or patient portal provided by Totally Psyched when available.

7. HIPAA & Health Information

Totally Psyched may be subject to federal and state laws governing certain health information, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

Health information created or received in connection with treatment, payment, healthcare operations, or other covered activities may be governed by Totally Psyched's Notice of Privacy Practices and applicable healthcare privacy laws.

This website Privacy Policy is intended to explain general website data practices and does not replace any Notice of Privacy Practices that applies to protected health information.

Information voluntarily submitted through a general public website form should not be assumed to be an appropriate method for sending sensitive health information.

8. How Information May Be Shared

Information may be shared as reasonably necessary:

• with vendors or service providers that support website or business operations
• with healthcare or administrative personnel as necessary to respond to your request
• to coordinate scheduling or requested services
• to protect the rights, property, safety, or security of Totally Psyched, patients, website users, or others
• to prevent fraud, abuse, or security incidents
• to comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests
• in connection with a business transaction, restructuring, merger, acquisition, financing, or transfer of assets
• with your consent or at your direction

Where healthcare privacy laws apply, protected health information will be handled according to those laws and any applicable Notice of Privacy Practices.

We do not intentionally ask visitors to provide detailed mental health information for advertising or general website analytics purposes.

9. Advertising & Analytics

Totally Psyched may use analytics, advertising, or measurement technologies to understand website usage, improve outreach, measure advertising performance, or determine how visitors arrive at the website.

These technologies may collect technical or browsing information such as device information, IP address, referring source, pages visited, or website interactions.

The specific tools we use may change over time.

We do not intend for general advertising or analytics tools to be used as a substitute for secure clinical communication.

Visitors should avoid entering sensitive health information into general website forms or other non-secure website features.

10. Data Security

Totally Psyched takes reasonable administrative, technical, and organizational measures to help protect information collected through the website.

However, no internet transmission, website, electronic storage system, or communication method can be guaranteed to be completely secure.

For this reason, users should avoid submitting sensitive medical, mental health, financial, or personal information through general website forms.

11. Data Retention

Information may be retained for as long as reasonably necessary to:

• respond to requests
• coordinate appointments
• maintain business and operational records
• support security
• comply with legal, regulatory, professional, or healthcare obligations
• resolve disputes
• enforce agreements
• support legitimate business purposes

Retention periods may vary depending on the type of information, how it was collected, and the reason it was collected.

Clinical records and protected health information may be subject to separate retention requirements.

12. Children’s Privacy

This website is not directed to children under 13.

Totally Psyched does not knowingly collect personal information directly from children under 13 through general public website forms without appropriate authorization.

Healthcare services involving minors, if offered, may be subject to separate consent, authorization, privacy, and legal requirements.

If we become aware that information has been submitted improperly, we may take reasonable steps to address or remove it where appropriate.

13. Your Privacy Choices

You may contact Totally Psyched with questions regarding information you submitted through the website.

Depending on applicable law and the nature of the information involved, you may also have certain rights concerning your personal information.

You may adjust browser or device settings to limit cookies or similar technologies where supported.

Certain information may still be retained where required or permitted for legitimate business, healthcare, legal, security, regulatory, or compliance purposes.

Privacy questions may be sent to:

kris@betotallypsyched.com

14. Changes to This Privacy Policy

Totally Psyched may update this Privacy Policy as website functionality, services, technology, business practices, or legal requirements change.

Updates will be posted on this page with a revised effective or last-updated date.

Accessibility Statement

Totally Psyched Texas LLC is committed to making betotallypsyched.com accessible and usable for as many visitors as reasonably possible, including individuals who use assistive technologies.

Our Approach

We aim to provide a clear, usable website experience and make reasonable efforts to improve accessibility as the website evolves.

This may include attention to:

• readable text
• keyboard accessibility
• clear navigation
• meaningful headings and labels
• image alternative text
• form usability
• appropriate color contrast
• compatibility with commonly used assistive technologies

Ongoing Improvements

Accessibility is an ongoing effort.

Website content, technology, third-party integrations, and accessibility standards may change over time, and we may continue to review and improve the website where reasonably feasible.

We do not guarantee that every page, feature, document, embedded tool, or third-party integration will be fully accessible in every circumstance.

Third-Party Content

Some website functionality may depend on external services such as:

• patient portals
• scheduling systems
• telehealth platforms
• forms
• embedded content
• digital health tools
• external documents
• other third-party platforms

Totally Psyched does not control the accessibility of third-party services.

If you experience difficulty using an external service linked through our website, please contact us and we will make reasonable efforts to assist you.

Need Help Accessing the Website?

If you have difficulty accessing any content, feature, or functionality on this website, please contact Totally Psyched.

We welcome accessibility feedback and will make reasonable efforts to provide the information or assistance you need through an alternative method where reasonably possible.

Contact Information

Totally Psyched Texas LLC

Email:

kris@betotallypsyched.com

Website:

betotallypsyched.com